Abandonment issues

Uhhm, so, I almost got myself fired last night.

Okay, so the story’s not all that exciting, but here it is anyway.

I had a four table section in the second dining room and, because we were short staffed, an eight table section in smoking. Being Monday night, it wasn’t exceptionally busy, but we got a decent crowd in for dinner. I already had a couple tables down when the hostess seated a seven top in the smoking section. Mostly kids.

Yes, some people think it’s cool to sit with their kids in the smoking section. But that's not today’s rant.

Since there were five small children at the table, I asked the hostess not to seat me again for a few minutes because the presence of small children at the table generally adds two minutes per child to the ordering time:

Mom: (to kid) What would you like to drink?
Kid: I want Coke.
Mom: No Coke. How about chocolate milk?
Kid: I hate chocolate milk.
Mom: Please sit back down in your chair.
Kid: I want Coke!
Mom: I’m not ordering you soda. It’s almost bed time.
Kid: Coke!
Mom: You can have chocolate milk.
Kid: Co. Ca. Cola!
Mom: Let go of your sister’s hair. Chocolate milk or nothing.
Kid: Fine!
Mom: (to me, standing patiently beside the table) He’ll have chocolate milk.

Repeat scenario once per child.

(Here's where it gets boring. But it's called a set-up. Like the long, boring parts in sci-fi shows, where you're just picking up clues and backstory and waiting for the action.)

After I finally got the drink order for the seven top, I swung back by my other section to check on my guests and discovered that the hostess had sat me anyway. And not once, but twice. I picked up the drink orders for the new tables, being informed by one that someone else would be joining them, and headed into the kitchen for the drinks. I asked another server to drop off coffees and sweet teas in the second dining room while I went back to the seven top with bread and their drinks and got their order.

Before I put the order in, I stopped back in the second dining room, dropped off a couple checks, and checked on the two tables just sat. One wasn’t ready to order. The other was still waiting for their guest.

I put the seven top's order in and came back to the dining room where the third guest had finally joined her party. I greeted her, got her drink order, and since they weren’t ready to order food yet, I told them I’d be back. I took the order from my other table (who was ready) and put it in before coming back with the drink and finally getting the order from the three top. I came back out to the dining room with pitchers and coffee pots, refilled all my guests (including the three top) in the second, brought boxes for people who were getting ready to leave, and then went to my tables in smoking, where I had been sat again.

They gave me a drink order, asked about the soup and specials and for bread, but weren’t ready to order. They were ready when I came back, so I took their order and left to put it in. As soon as I was finished, the seven top’s food was ready in the window. I gathered all their requested condiments, asked for a couple followers, and took the food to their table. They needed more napkins and some extra dressings, which I brought right away.

When I came back into the kitchen, someone else was walking out the door with one of my trays – for the two top – but the three top wasn’t up yet, and since this was the first moment since refilling drinks I’d had, I started setting up a plate of bread to take to the three top. Just then my manager came back and said that the three top “requested your presence.”

(So here's the "action." No flying or bolts of lightning flying out of anyone's hand. No bending time - though that would have been helpful)

At this point, it had been at most, at the very, very most, fifteen minutes since I had taken that table’s order (and I refilled their drinks once after the order went in). Here is the conversation:

Woman who came in last: Where have you been?
Me: (setting down bread and plates on the table) Uhm, I’m sorry, ma’am, I have a large part-
Woman: (interrupting) You’ve left us sitting here for thirty minutes.
Me: I’m sorry, ma’am. But it hasn’t been thirty-
Woman: We had to get someone else to refill our drinks.
Me: I do apologize, ma’am. I have several other tables and a large par-
Woman: (interrupting, again, and gesturing toward the manager who is standing at the next table over) He told us you were at a large party.
Me: Yes, ma’am. Their food came up and I was-
Woman: Well, you just walked away and left us.
Me: Ma’am, I had food to bring out and another –
Woman: You didn’t even come back to refill our drinks for over thirty minutes.
Me: I do apologize, but I just took your order fifteen –
Woman: Are you telling me it hasn’t been over thirty minutes?
Woman’s father: I think she is.
Me: (trying to change the subject) Ma’am your food should be up any –
Woman: Are you going to tell me it hasn’t been thirty minutes?
Woman's father: Of course she is.
Me: Ma'am, I have five other tables, including a party of sev-
Woman: I don't know what you were doing, but it shouldn't take you thirty minutes.
Me: Ma’am, I apologize if it seemed like I was gone -
Woman: It was thirty minutes.
Me: I apologize. Can I bring you -
Woman: Are you going to continue telling me it hasn’t been thirty minutes?
Me: Are you going to continue to be rude to me?

Yep.

There it was.

She said, “Excuse me?!” And I walked away before I said something really stupid. Or threw lightning at her. She turned around and grabbed the manager who was still at the table beside them.

In the kitchen, I checked their ticket time. It had been seventeen minutes since I put it in.

When the manager came back, I apologized to him and asked told him I understood he was probably going to send me home.

“Hell no,” he said. “I heard everything. She was being a bitch.”

I calmed myself down, checked on my smoking tables, and came back to the window, where the three top’s food had just come up. I got it ready and ran it out to them.

And I apologized. I didn’t say I was sorry (because I wasn’t), but that I apologized. I asked them if they needed anything else. Perhaps some refills (because for the third time in twenty minutes they had sucked down twenty ounces of liquid). Then I dropped off their check. Showing the time they ordered.

I brought back refills, asked them how everything was, and apologized again. The woman said thank you and for the rest of their meal, they were all extremely polite.

At the end of their meal, I brought them to go boxes and welcomed them to join us again.

The manager said he would back me up if they decided to complain, but they tipped me eighteen percent. So I don't think they will.

Still, I felt bad about it all night. I mean, she was wrong, but I never lose my cool with a guest. And I have had some awful guests. I didn’t understand why I reacted that way. The rest of my tables were doing fine. I wasn’t in the weeds. I was having a pretty good night. I wasn’t anywhere near the end of my rope or the last straw or whatever.

I just suddenly couldn’t take this woman being so incredibly demeaning.

Why, yes, Mr. Bundy, I would love to get into your van

After our dinner rush, I stood in the break room talking to a couple of other servers, when one of them stood on a chair and very excitedly started telling me about how her latest crush is going. Because there were other people around, and her crush is one of our co-workers, she was speaking in code. And this was on top of her already shortened and overly enthusiastic speech. When she left the break room, another server shook his head and commented that she was crazy.

She must have heard him as she walked away because later, as we were cleaning up the restaurant, she asked me if I thought she was indeed crazy.

“Yes,” I told her. “But I find that your insanity is one of your most endearing traits.”

And I meant it. I admit, when she first started working, I found her a little off-putting. She is loud. She has an odd laugh. And she laughs a lot. At her own jokes. Which aren’t funny. And aren’t jokes. She’s also nice. Like really nice. Like insanely, over-the-top, unnecessarily polite.

But we’ve worked together a few months now and after many smoke breaks together and a couple of drinks after work, I’ve discovered that I really like her.

She isn’t afraid to say what she thinks or feels. She has a really unique laugh. She laughs at her own unfunny jokes and I find this very charming (probably because I do this too). And she’s nice – would do anything for anybody (except watch your tables while we’re in the middle of a dinner rush).

And several times over the past few weeks, we’ve hung out in her car and smoked and talked before I headed home to the kid. I think I have a new friend.

Anyway, this got me thinking about first impressions. Mostly, how mine turn out never to be right. And by this, I mean I thought Mike Vick was a real sweetheart, right up until he asked if I wanted to meet his dogs.

Some examples of my (wrong) first impressions:

When I was thirteen, a new family moved into the house across the street from us. I was playing football with a group of neighborhood boys (tackle football – I kicked ass) in the church yard across the street, and the new kid emerged from his house and asked if he could join in. He said his name was “Daniel.” He was gangly and awkward and sucked at football. I didn’t like him at all. After his father called him in for dinner, I joined the other boys in making fun of him.

Reality – He turned out to be really, really funny. Also very smart (I think these go hand-in-hand). He liked the same corny movies I did and read the same books. He turned out to be my best friend all through school. He was my date for senior prom. And even though we never dated (and he is madly in love with another friend of mine), my mother still refers to him as the one that got away. Oh, and his name isn’t Daniel, though it’s close.


When I was very young, I thought my father was the greatest person on the planet. He was really smart and really funny and took me to football games. It didn’t bother him that I liked to play with GI Joe (back when he was a full-sized doll and not that puny piece of plastic) rather than Barbie. In fact, he thought it was kind of cool. I thought my mother was kind of boring. She was just, you know, a mom. Like June Cleaver. Except she complained a lot while doing the housework, which I found totally unnecessary (“How in the Hell did you get spaghetti sauce on the ceiling? I told you girls not to eat in your room!”).

Reality – My father is smart and he is funny, but he’s a violent shit-hole. And irresponsible. And did I mention, a shit-hole? My mother could kick June Cleaver’s ass. And probably Ward’s (and not just because he’s dead now), but she would never kick anyone's ass because she's just too cool. I found out after my parents’ divorce that she was just quiet most of the time because my dad was too busy doing all the talking. And telling her to shut up. And I realized that my mom was really smart and really, really funny. Especially when manic. Oh, and she used to wear combat boots. What of it?


My first semester in grad school, I adopted two cats. I planned to adopt one, but when I met Mickey and Annie, they were just too sweet to pass up. Annie was kind and gentle, and her brother, Mickey, came right to the front of the cage and rubbed against my finger, then rolled over on his stomach, and though I couldn’t reach it, I knew he wanted a belly rub. He stole my heart.

Reality – Annie was sick. Her full lethargy surfaced within a year, and she had to be put to sleep. Mickey turned out to be aggressive and standoffish and the first time I rolled Mickey’s upturned belly, I pulled back a shredded hand. When I took him to the vet to be neutered, the vet laughed at me and told me the cat had already been fixed. And that, oh yeah, he was a female*. I changed her name to Mickie.


I worked the closing shift at a convenience store during my first semester of college. I had to restock the coolers and clean out the back room before I could go home each night (early morning), but I could only do this when there were no customers in the store since unattended customers tend to shoplift and/or masturbate in the bathrooms (yes, really). Every night, about an hour before close, this guy would come in and play pinball for about forty-five minutes before finally getting the hint that I had work to do and he needed to move on. I assumed he was just some lonely, creepy dude who loved pinball.

Reality – He was just some lonely, creepy stalker dude who loved pinball. Apparently, I had said something funny to him one time when he stopped in for coffee. He took this as flirting and came back the next night, and the next, and so on, hoping to continue with said flirting. Oblivious, I gritted my teeth each night when he came in because his presence in the store meant I couldn’t get my work done and get the hell out of there. One night, I took my frustration out on a cardboard display stand of Reese’s Peanut Butter Cups, and as I tried to move the stand (by kicking it across the floor), the cardboard collapsed and candy bars spewed forth. The creepy dude helped me clean it up and a conversation ensued. His son now lives in my spare bedroom. And eats all my food.


*The Richmond SPCA sucks. That is all. Dismissed.

Let's just eat and get the hell out of here

The past few weeks at the restaurant have been pretty slow. Well, the work hasn’t been slow – the pace is still quick and the tables are filling up – it’s just the money that’s been coming in slowly. Monday night, for example, it seemed I couldn’t get more than a three dollar tip from a single table. It didn’t matter if the bill was $15 or $38.50 – the most anyone paid me for my excellent service the entire night was five bucks. And that was on a $45 tab.

And, no, I didn’t forget anyone’s entrée, nobody’s ice clinked in the bottom of an empty glass, and as far as I can recall, I didn’t, say, drop a tray of drinks in anyone's lap. Not that I didn't want to. I started to think maybe I had something hanging out of my nostrils all night or perhaps I was exuding a peculiar odor. But it’s been like this for some time now and I think I know why.

People are unhappy. I don’t know if it’s because summer is over, or because the country is at war, or if it’s because Kevin Federline was deemed a responsible parent. I’m not really sure. But the majority of the people I’ve encountered lately, at least at the restaurant, are a sad, sorry lot.

With very few exceptions, these are the two types of parties I’ve been getting:

Party one: Two or more guests sitting at the table when I arrive. I smile. I introduce myself and tell them I’ll be taking care of them today (yes, ‘taking care of’ like they’re my children or I’m a hitman). I ask if I can start them out with drinks. Sometimes they look up from their menus and grumble a hello. Mostly they mumble ‘sweet tea’ or ‘decaf’ and continue reading the menu. When I return with their drinks, they are still looking at the menus. I assume this means they still need a few minutes to look it over, but I ask anyway. They give their orders, one by one, then hand over their menus without making eye contact. Eye contact is apparently bad, which is why they were all still enraptured by the description of our country fried steak. No one at the table speaks to anyone else at the table. When I bring back bread and salads, the men at the table sit with their arms folded and are angled toward the aisle or wall, away from the other guests. They accept their bread plates in silence. Conversation is also bad. Each time I pass the table or stop to refill their drinks, I notice the absence of sound. I assume they are all deaf and mute because I can’t understand why any group of people would pay to go out to dinner if they found each other so intolerable and boring that they couldn’t at least participate in a conversation about the weather. Or football. Or Flavor of Love. Then I remember that they communicated with me. Maybe they are just conserving energy.

Party two: Before I can even open my mouth to begin my spiel, I hear one of the following: “It’s cold in here. Tell your manager to turn down the air conditioner.” “We’re starving. Bring us bread!” “Coffee. Black. And I don’t want any of that crap that’s been sitting. Brew a fresh pot.” It doesn’t get any better from here. They spend the rest of the meal barking orders at me. They speak to one another, but while I refill their sweet tea, I hear them arguing or complaining or nagging another member of the party. By the time the food comes, a full-on war has commenced and they are either whisper-yelling or just outright shouting at their children to stop talking and just eat. Twice this week alone, I have been asked for to go boxes within moments of delivering the food because having to endure one more moment with their friends and family would really send them over the edge. By the end of the meal, they resemble party number one. I wish them a good evening as they leave and am either ignored or met with a glare. I retrieve my three dollars from under their sweating water glass. They go home and kick a puppy.