Keep on ringing

I have decided that I will no longer answer the take-out phone at the restaurant. I hate the to-go phone. Every server does. This is why it rings and rings and rings and no one ever seems to pick up. We all have tables on the floor, tables we hope will be paying us to provide them with good service. We are busy trying to provide said service, and stopping what we’re doing to answer the phone and then explain the menu and take the order from some voice on the other end just takes time none of us has.

Of course, management is very adamant that the phone should ring no more than three times before one us picks it up. It is, after all, a sale waiting to be made. So they rant and rave and remind us constantly that the phone needs to be answered, and since it’s part of our job and I have that stupid work-ethic thing going on, I answer it more often than not, even when I don’t have the time.

But no more. Last Sunday, as I walked into the vestibule to put an order into the micro, the phone rang and since no one else was standing still long enough for me to hand it off to them, I took the call. What’s your special today, the guy wanted to know. Well, what sides do you have? Well, what can I get that’s like the meatloaf? What kind of soup? And on and on with the questions. Figure out what the hell you want before you make the fucking call. We have a menu on line. And if you're calling us to place an order, I assume you're at the very least familiar with out menu. I spent at least ten minutes on the phone with this guy, ten minutes I could have been using to wow my guests by refilling their drinks before they even asked. And as soon as I hung up, the phone started ringing again.

Because I’m stupid, I answered it again. Another pain in the ass order – all kinds of substitutions and sauces on the side.

By the time I was done on the phone, my orders were up in the window and I had to start running them out to my guests who by this time had empty glasses and had mentally deducted five percent from my tip. By the time I finished running the first round of trays and refilling everyone’s drinks, I realized I’d forgotten to ring in an order.

Fuuuuuck!

That’s why I was coming into the vestibule to begin with.

Moments later, I realized I’d forgotten to bring out a salad too. And the woman was pissed and let the manager know when he ran out the tray for me since I was in the back cajoling the grill line (bribing them with promises of pot) into rushing out my forgotten ticket.

Fortunately, the rushed order came out moments after the order for the table beside them (who ordered at the same time), so they never knew the difference. But I knew. And I couldn’t seem to recover myself for the rest of the night. I was just off all day, one step behind where I needed to be. And by the end of the shift, it was all I could do to finish my sidework and get the hell out. I even shorted them on a few silverware roll-ups in the end because I just didn’t care.

So from now on, the to-go phone can just keep on ringing. I’m pretty sure I can’t hear at that frequency. You know, hearing loss brought on by all those years I spent working on jets.

More than your fair share

When my son was small, I used to get a lot of phone calls from his school teachers. He talked too much in class. He talked when they were supposed to be silent reading. He talked when standing in line. He talked while other students were talking. He talked while the teacher was talking. And even though the things he talked about were generally on-topic and sometimes very funny, he was disrupting the learning process for the other students. “I have only so much time for each lesson and for each student,” some young teacher would say to me. “And he’s a wonderful boy. He’s just using up more than his fair share.”

Obviously, the boy needed more attention and another outlet (and probably a little more challenging work to do). We addressed those problems. He’s slightly less disruptive now.

I was thinking about this the other night. At the restaurant. When I had four tables of guests to tend to, and one of those tables was using up more than their fair share of my time and causing the other tables to get less attention than they deserved. I wanted to tell them what I told my son:

“The teacher (server) is in the classroom (restaurant) to teach you new things (take your order) and help you when you don’t understand (bring you refills and Tabasco sauce that you forgot to ask for). The problem is that you are not the only student (guest) in the classroom (my section). There are, in fact, other students (customers) who want the same thing you do. Sadly, your teacher (server) is a mere mortal and is unable to bend the time/space continuum in such a manner as to allow her to spend as much time with each student (dumbass) as some would like. Out of fairness to other students (more patient guests than yourself), it’s important that you allow the others a turn to speak and ask for help. The only other option is for you to get a private tutor (servant) who could tend to your every need, but we both know that is much too expensive. What I’m trying to say here is, you aren’t the most important person in the world, you’re not entitled to more than the next guy, so hold on, shut up and wait your turn.”

Of course I didn’t say that last part to the kid, but I definitely wanted to tell it to my table the other night. Of course I was far too busy running after yet more jelly (oh and could we get some to go boxes even though we’re still stuffing our faces full of food that is falling out because we’re too impatient to even wait to finish chewing before we speak, oh and I’d like to switch to coffee now even though you just brought me a fourth Coke, and when you come back by to ask that other table if they might need anything . . . actually, don’t bother asking that table, I’m sure they’re fine, but when you come back I’m sure we’ll have thought up something else, so hurry!), so I didn’t have time to tell them that I didn’t have time for their nonsense (bullshit).

And in the end, they tipped me $6 on a $79 check. So yeah, they definitely couldn't afford their own private servant.